Sell services to grown-ups-

If you sell accounting, legal or computer services you are probably very concerned about your brand.  You want to look appropriately serious in your marketing materials so that your clients take you seriously.  Your clients are making serious, numbers-based decisions.  You’ve got to prove your professional caliber in front of your clients.

Here-here!  Just remember: every one of the decision-makers and influences in your clients’ organizations was a little kid before they grew into business consumers.  Even your gruffest and toughest customers were trained as humans first and in their vocations, second.  As such, they still have emotions and it is critical in your marketing to factor in their emotions. Read the rest…

To read the first part of this article click here, increase sales. It is titled, “Does Marketing Support Your Sales Team, Or Your Sales Team Support Your Marketing?”

In the first article I addressed the crucial business question many small businesses don’t stop to ask:  “Are we a marketing-driven company supported by our sales force; or does our sales team take the lead and our marketing plays a support role?”

Today I want to post the question, “What to do if you are a marketing-driven company that is supported by sales?”  OK, if you are selling the less-expensive items (under $300), or if it is easy to compare items across different websites or among catalogs, then marketing has often closed the sale before ’sales’ ever speaks to the customer.  However, sales occupies an important supportive role. Read the rest…

Here’s a crucial business question many small businesses don’t stop to ask:  “Are we a marketing-driven company supported by our sales force; or does our sales team take the lead and our marketing plays a support role?”

Does the answer matter?  Absolutely.  The answer influences the caliber of salespeople you hire as well as marketing plans and budget.  In this first of two posts we’ll examine the case of the Sales Force that is supported by its marketing.

Marketing Plan To Increase Sales Leads

If you are a “sales-oriented” company, then salespeople are your front-line in actually closing the sale.  Typically, your $$ value is $300 or more (and yes, if you are a hotel or an airline this dollar value may not apply).  Typically, the higher the dollar-value of the product or service you are selling, the more important the sales person’s skill set is to increase sales.

Typically you are going to be hiring salespeople who are hungry to close and very much money-oriented.  Whether your sales cycle is long or short, a conservative approach or an “overcome the objection at all costs” approach, you usually are looking to hire hunters who want to go for the kill, not farmers who are interesting in tilling the soil. However, a seasoned hunter is appreciative of the gunsmith that puts a fine rifle in his hands, or the maker of the scope that allows him to see his quarry.  Just so, the wise salesperson is aware of the value of the marketer who gives him the opportunity to take many shots at the prey he seeks. Read the rest…

In an previous Funmarketer post I wrote on how to use three of Maslow’s Hierarchy of Needs to launch a bank’s marketing campaign. In that example, the bank targeted parents with children. The goal of the campaign was to build savings accounts, for which I used three needs:

1. Safety Needs (concern for child’s future money well-being)
2. Love – (parent loves the child, wants to ensure child’s future)
3. Esteem – (inner-directed esteem, not “pat-on-the-back’ esteem)

How To Write A Headline

As a small business, don’t worry about writing the ad that will sound the cutest or grab an award. Instead, write an ad that stops the prospect long enough to cause them to take an action. Read the rest…

As discussed in our last post, Maslow’s Hierarchy of Needs is one tool you can use in your marketing toolkit as you develop advertising campaigns. This post discusses how to promote your business using the Hierarchy of Needs. Specifically, I will create one specific hypothetical advertising campaign for a financial institution; in this case, a bank.

Example Of An Advertising Campaign

As I mentioned above, in this hypothetical example our client is a bank. On the surface a bank offers services such as: checking accounts, loans, safety deposit boxes, brokerage accounts …and a whole host of other services. However, in this advertising campaign exercise I want to focus on using Maslow’s Hierarchy of Needs to develop a marketing campaign that is designed to attract new customers looking to open a saving account. Read the rest…

Marketing Tip

I may appear a bit archaic in discussing Maslow’s Hierarchy of Needs. After all, it’s more than 65 years since he wrote the original article, and it’s been commented on many times by marketers and the psychology community. However, the Hierarchy of Needs can be a valuable tool in a sophisticated marketer’s toolbox. Quickly, the basic needs are:

• physiological
• safety
• love
• esteem
• self-actualization

Human Motivation and Marketing

Maslow's Hierarchy Of Needs

An understanding of Maslow is more complex than what one gathers from a quick glance at any chart of the basic needs. Unfortunately, that is about all of us receive in most marketing books — if they mention him at all; which in my opinion is a shame. Why? Because in studying the Hierarchy of Needs you will find new perspectives when creating your ad campaigns. You will gain insight and understanding on motivation, leading to better conversions on direct mail, pay per click and other marketing campaigns. In the end the investment in studying Maslow’s hierarchy will help increase your campaign’s return on investment (ROI). However, what you will not find is a theory that answers all questions about human motivation. It is not an “end-all, be-all” answer to what motivates us.

Marketing Tool

There is no magic wand in marketing, there are only tools. I found Maslow is most useful Read the rest…

Marketing Tip of the Week

OK, previously we’ve discussed the price vs. timing issue of the postcard vs. self-mailer or oversized postcard. Now, let’s go to the inevitable question — does size matter?

The answer, once again, is…it depends on your goals!

Self-Mailer

If you have an audience-specific offer that needs explanation in any detail, I would spend the extra money on the larger format. A postcard is 4 1/4 by 6, but a self-mailer (letter rate) can go clear up to 6 1/8 by 11 1/2. That is more than twice the surface area of the postcard.

Post Card

A postcard can suffice if you are mailing to a multi-faceted audience and want to quickly get across a ‘brand-building’ message. A photo/headline combination on the non-address side of the postcard can be very powerful Read the rest…

Funmarketer Tip of the Week

Years ago when I was new in direct mail I toured Metromail’s old lettershop. The place held some of the most amazing inserting and affixing equipment on the planet. The mechanics at this cavernous mail center had jury-rigged several machines that could affix nearly any small object to paper. Pennies, stamps, cards; these folks could stick it on a piece of paper and get it in the mail to you.

But why go to the hassle? Why increase in-the-mail production costs by creating a more complex mail piece? The answer was simple — the longer you could keep the mail respondent involved with the direct mail piece, the greater your response rate.

The lesson for any marketer is simple: Get the hands involved. How often do you walk into your grocery store on a weekend and are offered a free sample of juice or sausage? Does your favorite local coffee shop offer to give you a free taste of the flavor of the day to help you decide what to drink? You know car dealers nearly wet their pants in anticipation of getting you in the car so you can take a test drive.

There is no substitute for putting a person’s hands in touch with an object; not only does touching get them involved plus it opens their minds to the possibilities. There is a feedback from the brain to the touch mechanisms in our fingers. We are tool users, and the hands are the manipulators of the tools…the hands are the brain’s number one tool, actually. It is just so incredibly vital to get the person’s hands involved.

But what about engaging the intellect…overcoming objections with logical sales presentations and expressions of the facts?

Sure, that’s great and necessary. People don’t buy on either emotions or reason alone. Go ahead and answer the objection in your marketing…but at the same time get their hands involved and engage their brains on another level. While their hands explore their imaginations kick in. They imagine how good that coffee will taste; they imagine how good they will look driving that car around….they imagine what they can do with your product.

Now, how do you do that on the web? You have to get their hands involved with the keyboard… give them a chance to interact with your product as much as possible. Allow them to comment on your blog or rate your product or customer service. The more you can entice people to become involved with your site and hold their interest, the more you will sell them. Try and integrate involvement in your next promotional marketing.

Funmarketer Free Campaign Idea of the Week

This photo is great for anything related to a business-education seminar, training or higher-education. The model suggests a nice balance of professionalism and friendliness.

Headline: When You’re Ready to Take Your Life to the Next Level, Acme School of Business is There For You
iStock 2221205

Funmarketer Lesson of the Week:

A few years ago we designed and wrote an innovative self-paced marketing education program targeted at small business marketers and owners. I find that today, more than ever, smart marketers must continually educate themselves on marketing on three levels:

1. Continue to learn the fundamental marketing philosophy from the “old masters” of marketing and advertising.

2. Learn the “hottest trends” in online marketing (where most of the change is rapidly occurring).

3. Deepen their understanding of their own industry’s evolving marketing-place from both customers, suppliers and competitors.

Since my teens, I have been involved in a variety of leadership positions. Most of us are, if we stop really think about it. And every successful leader must develop into an effective teacher or else their message isn’t carried very far. As a marketer the role of teacher is especially important. You must help develop your company’s brand ambassadors — your customers and your employees. If you don’t develop effective messages for these ‘carrier pigeons of the brand’ to spread to their contacts then you severely limit the potential growth of the company you work for.

One of the best ways to become a good teacher is to first become a good student. If you continually learn from the marketing masters of old and then integrating that knowledge with the newest marketing tactics coupled with stunning business intelligence from suppliers and customers — if you learn like that, then when it comes time to teach you will be so well prepared the teaching will come out naturally.

Funmarketing Free Campaign Idea of the Week

You know I love the discipline of writing a powerful headline to go with an iStock photo. Well, don’t just limit this to iStock photos. Any ads you find in the paper, or any postcards or direct mail pieces you receive — feel free to write your own ads to go with them. It’s a great way to stretch out your creative brain as well as build up a backlog of ideas. Never know when you’ll need them on a rainy day.

My youngest son just returned from the Inauguration of President Obama. Believe me, it is a 16 year-old’s dream to be in DC for any Presidential Inauguration; but to be there for one this historic–wow! So just now DC is on my mind. Here’s a general, uplifting type of campaign you can use as a reminder to your customers that you are hanging in there with them during these tough economic times.

Headline — Tough Days? Plenty. Remember, Renewal is Around the Corner

iStock photo 1792363

Thanks and Happy Almost-Spring

Craig Lutz-Priefert

Instead of the “Lesson of the Week”, I thought I’d share with you some thoughts on one of my favorite marketing books.

Most small business owners run a service business – yet most marketing books target companies that sell a product.

The Invisible Touch by Harry Beckwith is a book for those of us working in service businesses. A bit lost wading through marketing books that merely focus on how the Diffusion of Innovation spreads for new products? Then turn to pp 57-59 and learn Beckwith’s take on how it’s different for a service business and you’ll soon understand you’re not alone in your frustrations, after all.

This is Beckwith’s second book devoted to service businesses. The first, Selling the Invisible, has a greater emphasis on selling, while this second work emphasizes marketing. I actually recommend you read both. The second half of The Invisible Touch is so compelling that anybody involved in running or selling for a service business should spend an evening or two reading it.

Here – at last – is a book on marketing written with a focus on small companies. If you are a salesperson wanting to boost your sales by selling smarter, then read this marketing book. It won’t give you some magic formula on how to close, and there are no case studies on securing your next appointment. It will simply help you gain an edge on your competition in the dozen or so ways that Beckwith outlines.

The first half of the book is valuable, but the second half really speaks to what’s important for a service business. Beckwith lays out four “Keys to Modern Marketing”:

* Price
* Brand
* Packaging
* Relationships

The chapter on Relationships also outlines eight profitable tips on building them.

The Invisible Touch is an easy read – just a couple of nights and you’re done. If you integrate even a couple of Beckwith’s concepts into your business during the course of next year, it’ll be well worth those evenings you spent reading it.

Call me for more ideas at 402-423-2444 or email me at funmarketer@marketinghawks.com

FunMarketer Free Campaign Idea of the Week

January is almost here and it can be a very depressing month for many of your clients. Good marketers sell hope, and people need it more than ever right now.

Here’s a great photo that speaks to the renewal of spring and catching your piece of it. The suggested headline is for a financial services check-up, but it can work for

Photo: iStock #6439150

Headline: This Spring Make Every Moment Count
Subhead: Schedule an Investment Checkup Now – Then Go Play in the Sunshine.

FunMarketer Tip of The Week

If you aren’t using Google Analytics on your website yet, then the New Year is a great time to start.

Happy Marketing – and Happy Holidays!

Craig Lutz-Priefert